- connect@dnote.ai
- +91 78809 77880
- connect@dnote.ai
- +91 78809 77880
At Dnote, we’re dedicated to delivering an immersive digital experience through technology. Our Shipping and Exchange Policy ensures that any physical products you order arrive seamlessly, with clear options for exchanges if needed.
Where: For international shipments, please get in touch with us by email at connect@dnote.ai and we will arrange it at an additional cost (this depends on our logistics partners and country of delivery).
Timing: Processed in 1-2 days; delivered in 5-7 days (within India) or 10-15 days (international). Tracking provided.
Issues: Contact us within 30 days if delayed or lost.
Eligible: Unused physical items within 30 days, with proof of purchase. Digital subscriptions excluded.
Process: Email connect@dnote.ai with order number. Return approved items within 7 days using our prepaid label. Replacement shipped free.
Damaged: Report within 7 days with photos for a free replacement.
Non-Returnable: Custom items, digital downloads, renewals.
Reach out at connect@dnote.ai anytime.
This Shipping & Exchange Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of courts located in Chennai, Tamil Nadu.